The process for contacting a seller on Amazon is slightly different depending on if you've already placed an order with them or not. Go to the Amazon website and log into your account. On the "Your Orders" page, find your order in the list and click the yellow "Problem with order" button. On the product details page, click on the name of the seller.
This should be located on the right side panel under the "Add to Cart" and "Buy Now" buttons, next to "Sold by.
On the seller's page, click "Ask a question" in the upper-right corner. You'll be taken to the Seller Messaging Assistant. In the chat window, select the appropriate options that pertain to your question.
After clicking through a few multiple choice options, a message box should appear where you can type a specific question and attach files if you wish. You can also directly access all your messages with sellers on Amazon. Amazon has the right to remove any entries.
This can include reviews of product availability, delivery, and shipping, or specific questions about orders. But this can also include topics about customer service or certain questions about the published guidelines. If necessary, help with the ordering process is available, or you can also use the Amazon help pages for existing topics about ordering. Enter your question in the text box and click "Ask". The question can be answered not only by the listing owner but also by other customers, who think they experts with regard to the product.
Amazon marks questions answered by the seller or manufacturer, for the buyers to see the difference. By doing so, you earn a high ranking and boost sales. Also, customer care means a lot to buyers, creating loyalty to your business and services, and bringing customers back to your store. This information is displayed when other customers would have the same questions.
This gives them comfort and helps them make a decision about the purchase. Answering questions may also be the final nudge your audience needs to convert. If the information they hear is positive, it convinces them to make a purchase. Also, answering questions properly triggers positive reviews, which influences ranking and generates conversions. If these kinds of transactions are handled by the seller, Amazon will put you in contact with them.
From there, you can leave the seller a star rating and make comments about your shopping experience. Method 3. From the Amazon Prime app, select the dropdown navigation menu on the top left side of the screen. Clicking this link will open up an inbox containing all your past communications from Amazon and third-party sellers. Open a message from the seller you want to communicate with. Scroll down the list of messages until you find one from the seller you want to talk to.
This will open a text box where you can write your message. Right underneath the "Add to cart" and "Buy now" tabs, it should say who the seller is. Click on the seller's name; it will bring you to the seller's Amazon page, and you should see an option to "Ask a question. Not Helpful 42 Helpful 6. Include your email address to get a message when this question is answered. By using this service, some information may be shared with YouTube. Related wikiHows How to. How to. More References 7.
About This Article. Written by:. Co-authors: Updated: September 16, Categories: Amazon. Amazon makes it easy to ask questions about all the millions of products the company lists on its platform, and you can do so very conveniently on the product page, where you can also browse reviews left by previous customers.
If your question is specific to an issue with your Amazon account, you're likely better off trying to contact Amazon customer service directly. Here's how. Sign into your Amazon account on a Mac or PC and proceed to the page for the product that you have a question about. Scroll down and find the search bar below the words "Have a question? Type your question into the search bar using the simplest, most direct language you can. Browse among the highlighted sections Amazon pulls up for you where it detected keywords from your query.
If your question has not been answered by previous customers, scroll down below the highlighted content and click the button that reads "Post your question. For you.
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